
	In order to develop products that are of use to the recipients a number of techquiques are employed in the development process. These include techniques that are both user-centred and technically oriented to achieve the correct mix of use of skills. The tools used in the development of the products include: User-Centred Design: Interviews, Focus Groups, Enthnography, Questionnaires Design: Unified Modeling Language (UML), Prototyping Programming Languages: Java 2, ASP.net, C#, C++, C, VB Script, VB, Microsoft SQL Server 2008 Evaluation Methods: Quantitative Analysis: Statistical Analysis, Qualititative Analysis: Verbal Protocol, Questionairres, Cognitive Analysis